Satisfaction Guarantee and Returns
New and Unused:
If for any reason you are not satisfied with your HelixFeeder we will gladly accept your return in an unused condition if you contact us within 14 days of delivery. You must call or email us prior to returning your product(s).
Your refund will be the total of the original order less the return shipping costs. As a courtesy to our customers we can provide a discounted return shipping rate. We ask that you use the original packaging to return your order.
The refunded return amount will be provided to the original method of payment used to place your order once we receive the returned product(s).
If you have used the HelixFeeder following the supplied directions and are not satisfied and wish to return it please call or email us within 14 days of delivery. We will ask for pictures and information prior to authorizing the return. All returns are subject to inspection and all product(s) must arrive clean and dry in order to be inspected. Refunds will only be granted for products that show normal wear and tear and are in a saleable or usable condition. We reserve the right to determine if returned items are in a saleable or usable condition.
The customer is responsible for the initial and return shipping costs for used feeders. The refund will be the total of the original order less the initial and return shipping costs. As a courtesy to you we can provide you preferred a discounted return shipping rate.
Products showing significant damage or wear cannot be returned and the refund will be denied.
A copy of your purchase receipt must accompany the return. The refunded return amount will be provided to the original method of payment used to place your order once we receive the returned product(s).
Manufacturing defects and our product warranty are excluded from these conditions.